Privacy policy

Effective Date: October 29, 2026

Oakstrand Market ("we," "our," or "us") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit oakstrandmarket.com or purchase products from our online store.

Our privacy practices are intended to comply with applicable Canadian privacy laws, including Quebec's privacy legislation where applicable.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal and Contact Information

Name
Email address
Telephone number
Billing address
Shipping address

Order and Transaction Information

Products purchased, including selected sizes and colours
Order numbers and purchase history
Order status, shipping details, and delivery information
Payment transaction details and payment status

Payment card information may be processed directly by third-party payment providers. We do not intentionally collect or store complete payment card details on our own systems unless expressly indicated through an authorized payment process.

Technical and Usage Information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, and interactions with website features. Cookies and similar technologies may be used for these purposes, subject to applicable consent requirements.

2. How We Use Your Information

We may use personal information for the following purposes:

Processing and fulfilling orders
Arranging shipping and providing order updates
Responding to questions and customer service requests
Managing returns, exchanges, and refunds
Processing payments and helping prevent fraudulent transactions
Maintaining website security and functionality
Understanding website performance and improving the shopping experience
Meeting applicable legal, accounting, tax, and regulatory obligations

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law or otherwise authorized by you.

3. Legal Basis and Consent

Where required by applicable law, we obtain consent before collecting, using, or disclosing personal information.

Depending on the circumstances, information may also be processed when necessary to fulfill a purchase contract, comply with a legal obligation, or pursue another lawful purpose permitted by applicable privacy legislation.

Where consent is required, you may withdraw it subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services, such as fulfilling an order or responding to a request.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Remember shopping cart contents and relevant preferences
Support website functionality
Understand website traffic and performance
Improve security and detect suspicious activity
Support analytics or advertising activities, where applicable

You can manage cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

5. How We Share Information

We may disclose personal information to service providers when reasonably necessary to operate our business and fulfill the purposes described in this policy.

These providers may include:

E-commerce and website hosting providers
Payment processing companies
Shipping and delivery providers
Customer support and communication services
Website analytics and security providers
Professional advisers and government authorities where legally required

We seek to limit the information shared to what is reasonably necessary for the relevant purpose. Service providers may be subject to contractual confidentiality, security, and data-handling obligations.

We do not sell personal information to third parties for their own independent marketing purposes.

6. International Processing

Some service providers may process or store personal information outside Quebec or Canada, depending on the services used to operate our website.

Where applicable law requires an assessment, contractual safeguards, consent, or other measures before personal information is transferred outside Quebec or Canada, we will take the required steps before making the transfer.

Personal information processed in another jurisdiction may be subject to the laws of that jurisdiction.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

If a privacy incident occurs, we will take the measures required by applicable law, which may include assessing the incident, notifying affected individuals or authorities where required, and maintaining relevant records.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, satisfy applicable legal and accounting requirements, resolve disputes, and enforce our agreements.

Retention periods vary depending on the type of information and the circumstances in which it was collected.

When information is no longer required, we will take reasonable steps to delete it or render it anonymous, subject to applicable legal obligations and legitimate retention requirements.

9. Your Privacy Rights

Depending on the applicable law and the circumstances, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally available
Withdraw consent where processing relies on consent
Request information about how your personal information is handled
Exercise applicable rights relating to the portability of certain personal information

To exercise a right, contact us using the details below. We may need to verify your identity before processing your request.

We will respond within the time limits required by applicable law. Some requests may be subject to legal exceptions or restrictions.

10. Children's Privacy

Our website is intended for general retail customers and is not designed to knowingly collect personal information from children in circumstances where parental consent or other safeguards are legally required.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action as required by law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. These services operate under their own privacy policies and practices.

We encourage you to review their privacy policies before providing personal information directly to them. This policy does not govern information collected independently by third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website services, or applicable legal requirements.

The revised policy will be posted on this page with an updated effective date. Where required by law, we will provide notice or obtain consent before implementing material changes.