Shipping policy

At Oakstrand Market, we aim to provide a clear and reliable delivery experience. Please review the following information before placing your order.

Order Processing Time

Orders are generally processed within 1–2 business days after payment authorization.

Business days exclude weekends and applicable public holidays. Processing includes order verification, preparation, and shipment arrangements.

Please note that processing time is separate from shipping transit time.

Shipping Fee

Our standard shipping fee is:

CAD $5.95 per order.

The applicable shipping charge will be displayed at checkout before you complete your purchase. Any applicable taxes or additional charges will be shown where required.

Shipping and Transit Time

The estimated shipping transit time is 5–8 business days after an order has been processed and dispatched.

Transit time does not include the order processing period. Delivery estimates are provided for planning purposes and may vary depending on the destination, carrier operations, weather conditions, public holidays, or other circumstances outside our reasonable control.

Your order's estimated total fulfillment and delivery time is generally 6–10 business days, excluding unexpected delays.

Order Tracking

If tracking information is available for your shipment, it will be provided through your shipping confirmation or another appropriate notification.

Please allow time for tracking information to become active after dispatch. Carrier tracking updates may not appear immediately.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout, including apartment or unit numbers where applicable.

If you notice an error, contact support@oakstrandmarket.com as soon as possible. We will try to assist, but changes cannot be guaranteed once an order has been processed or dispatched.

Additional shipping charges may apply if a reshipment is necessary because an address was entered incorrectly, where permitted by law and disclosed to the customer.

Delays and Delivery Issues

Although we aim to meet the stated delivery estimates, delays may occur because of carrier disruptions, severe weather, peak shopping periods, or other unexpected events.

If your order appears delayed or tracking has stopped updating, please contact us with your order number so we can review the situation.

If an order is not delivered within the timeframe required by applicable consumer protection laws, you retain any cancellation or refund rights available under those laws.

Incorrect, Damaged, or Missing Items

If your package arrives with an incorrect or damaged item, or if an item appears to be missing from your order, please contact support@oakstrandmarket.com with your order number and relevant details.

We will review the matter and explain the appropriate next steps.