Terms of service
Overview
Welcome to Oakstrand Market. These Terms of Service govern your access to and use of oakstrandmarket.com, including browsing our website, purchasing products, and communicating with our customer support team.
By using our website, you agree to these terms and any applicable policies referenced herein. If you do not agree, please discontinue use of the website.
Eligibility and Website Use
You agree to use our website only for lawful purposes and in accordance with these terms. You must not use the website in a way that violates applicable laws, infringes the rights of others, interferes with website security, or disrupts the shopping experience of other customers.
You are responsible for ensuring that the information you provide during checkout is accurate and complete.
Products and Descriptions
Oakstrand Market offers T-shirts and related apparel. We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information, and other details are accurate.
Actual colours may vary slightly depending on your screen, device settings, and display characteristics. Please review the available product details and size information carefully before purchasing.
Product availability, styles, colours, and sizes may change without notice, subject to our obligations under applicable law.
Prices and Currency
Unless expressly stated otherwise, all prices on our website are displayed in Canadian dollars (CAD).
The applicable product price, shipping charge, and any applicable taxes will be presented during checkout. Our standard shipping fee is CAD $5.95 per order.
We make reasonable efforts to maintain accurate pricing. If a material pricing or listing error is identified, we will address it in accordance with applicable law and any applicable order or cancellation requirements. We will not treat an order as cancelled solely on the basis of an error without following the legally applicable process.
Orders and Payment
When you submit an order, you are making a purchase request subject to the information and terms presented during checkout.
Order processing generally takes 1–2 business days after payment authorization. We may contact you if information is missing or clarification is needed to process your order.
You are responsible for using an authorized payment method and providing accurate billing and delivery details. Payment processing may be handled by third-party payment providers under their applicable terms and privacy practices.
If an order cannot be fulfilled, we will notify you and arrange any required refund in accordance with applicable law.
Shipping and Delivery
Our estimated shipping transit time is 5–8 business days after dispatch. Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control.
For further information, please review our Shipping Policy.
Nothing in these terms excludes any cancellation, refund, or other rights that may apply when an order is not delivered as required by law.
Returns and Refunds
Eligible returns may be requested within 30 days of delivery, subject to the conditions described in our Return and Refund Policy.
That policy explains return eligibility, return shipping costs, exchanges, refund processing, and the procedures for reporting damaged, defective, or incorrect items.
Your statutory consumer rights remain unaffected by our voluntary return policy.
Intellectual Property
Unless otherwise indicated, the text, graphics, branding, website design, and other materials presented on this website are owned by Oakstrand Market or used with appropriate authorization.
You may access and use these materials for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit website content without the required permission, except where permitted by law.
Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, shipping providers, and other external websites.
We do not control all third-party websites or services and are not responsible for their independent content or privacy practices. Your use of those services may be subject to separate terms and policies.
Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted access or that every feature will always be available without error.
We may update, maintain, or modify website features when reasonably necessary, subject to applicable law and our obligations to customers with existing orders.
Limitation of Liability
To the extent permitted by applicable law, Oakstrand Market will not be liable for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.
Nothing in these terms excludes or restricts liability, consumer guarantees, remedies, or other rights that cannot legally be excluded or restricted under applicable law.
Privacy
Your personal information is handled in accordance with our Privacy Policy. Please review that policy to understand how information may be collected, used, disclosed, and protected.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our operations, website features, or legal obligations.
The revised version will be posted on this page with an updated effective date where appropriate. Changes will not override rights or obligations that have already arisen under applicable law.
Governing Law
These terms are subject to the applicable laws of the Province of Quebec and the applicable federal laws of Canada, without depriving consumers of any mandatory protections available under the laws that apply to their transaction.
Contact Information
If you have questions about these terms, please contact:
Oakstrand Market
Email: support@oakstrandmarket.com
Phone: +1 418-997-5583
Address: 311 Rue Le Doré, Apt. 7, Chicoutimi, QC G7J 1T2, Canada