Refund policy

At Oakstrand Market, we want you to feel confident about your purchase. If a T-shirt does not meet your expectations, you may request a return in accordance with the conditions below.

30-Day Return Period

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a standard return, an item must:

Be unworn, unwashed, and unused.
Remain in its original condition, without stains, odours, damage, or alterations.
Have its original tags attached, where applicable.
Be accompanied by proof of purchase or a valid order number.

Items that do not meet these conditions may be ineligible for a return, except where applicable consumer protection laws provide otherwise.

How to Request a Return

Before sending an item back, please contact our customer support team at support@oakstrandmarket.com.

Include the following information:

Your order number
The item you wish to return
The reason for the return
Photographs, if the item is damaged, defective, or incorrect

Our team will review your request and provide return instructions. Please do not send items to our business address unless we have confirmed that it is the appropriate return destination.

Return Shipping Costs

For standard returns due to a change of mind, an unsuitable fit, or personal preference, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will assess the issue and provide an appropriate resolution, including return shipping arrangements where applicable.

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Depending on your payment provider or financial institution, the funds may take additional time to appear in your account.

Where permitted by applicable law, please allow approximately 5–10 business days after refund approval for the funds to appear. This is an estimated processing period, not a limitation on any shorter refund deadline imposed by law.

Original shipping charges are generally non-refundable for standard change-of-mind returns, unless otherwise required by applicable law or the return results from our error.

Exchanges

If you need a different size or colour, contact us at support@oakstrandmarket.com. Exchanges are subject to product availability. If a direct exchange is unavailable, we may ask you to return the eligible item and place a new order.

Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible after receiving an item that is damaged, defective, or different from what you ordered. Include your order number and photographs where appropriate.

We will review the issue and work with you toward a suitable resolution. Your statutory rights regarding defective or incorrectly supplied goods remain unaffected.