Refund policy
Return Window
Customers may request a return within 30 days of receiving their order.
Eligibility for Returns
To qualify for a return:
- Item must be unused
- Item must be in original condition
- Item must be in original packaging
- Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized products
- Clearance or final sale items
- Hygiene-related products once opened
Return Process
To initiate a return, contact:
Please include:
- Order number
- Reason for return
- Photos (if item is damaged or defective)
Refunds
After the returned item is received and inspected, refunds will be processed to the original payment method.
Refund processing may take 5-10 business days depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless:
- Wrong item was shipped
- Item arrived damaged
- Item is defective
Exchanges
Exchanges may be available depending on product availability.
Please contact customer support for assistance.